BOUTIQUE HANA ABAYA L.L.C
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Legal

Privacy Policy

Hana Boutique respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, disclose and safeguard your information when you visit or shop at www.hanafashion.ae.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

We never sell your dataNo selling, renting or trading, ever.
Secure paymentsSSL encryption and PCI-compliant gateways.
Marketing by choiceOnly if you opt in. Unsubscribe any time.
01

Scope of This Policy

This Privacy Policy applies only to www.hanafashion.ae. It does not apply to third-party websites linked from our site, and we encourage you to review their privacy policies before sharing any personal data.

Providing your personal data is voluntary. However, if required information is missing, we may not be able to process your order or respond to your request.

02

Information We Collect

AInformation You Provide Directly

When you register an account, place an order or contact us, we may collect:

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Payment details*
  • Purchase history
  • Customer service communications

* Processed securely by third-party payment providers.

We need this information to:

  • Process and deliver your orders
  • Provide customer support
  • Verify transactions
  • Comply with legal obligations

BAccount Information

When you create an account, you provide your email address and password. This gives you secure access to your account and order history.

To improve your shopping experience, we keep records of your:

  • Past purchases
  • Returns and exchanges
  • Store credits

CAutomatically Collected Information

When you visit our website, some technical data is collected automatically through standard internet protocols:

  • IP address
  • Browser type
  • Operating system
  • Date and time of visit
  • Pages viewed
  • Referring website

This data does not directly identify you. We use it for:

  • Website functionality
  • Security monitoring
  • Statistical analysis
  • Improving site performance
03

How We Use Your Information

  • Process transactions and deliver orders
  • Communicate with you about orders or inquiries
  • Prevent fraudulent activity
  • Improve website performance and your experience
  • Send promotional communications, only if you opt in

You can unsubscribe from marketing emails at any time using the "unsubscribe" link, or by contacting us directly.

04

Information Sharing

We do not sell, rent or trade your personal data.

We share your information only with:

  • Payment processors
  • Shipping and logistics providers
  • IT and website service providers
  • Legal authorities, when required by UAE law

These parties may use your data only to perform services on our behalf.

05

Compliance with UAE Regulations

Hana Boutique complies with applicable UAE laws and regulations.

In accordance with UAE law, we do not provide products or services to countries subject to OFAC (Office of Foreign Assets Control) sanctions.

06

Cookies Policy

A cookie is a small text file stored on your device to improve your browsing experience. We use cookies to:

  • Enable website functionality
  • Remember login sessions
  • Store shopping cart information
  • Save language and region preferences
  • Analyze website traffic (e.g. Google Analytics)

Cookies do not store sensitive personal information such as passwords, card details or addresses.

You can disable cookies in your browser settings, but some features of the website may not work properly.

07

Analytics and Payment Security

We may use analytics tools such as Google Analytics to understand how our website is used. These tools collect aggregated data for statistical purposes.

All payment transactions are encrypted using Secure Socket Layer (SSL) technology and processed through secure, PCI-compliant payment gateways. We do not store full card details on our servers.

08

Data Security

We use appropriate technical and organizational measures to protect personal data against:

  • Unauthorized access
  • Disclosure
  • Alteration
  • Loss or destruction

No online transmission is completely secure. We recommend keeping your antivirus software up to date and using a secure internet connection.

09

Data Retention

We keep personal data only as long as necessary to:

  • Fulfil contractual obligations
  • Comply with legal requirements
  • Resolve disputes
  • Enforce agreements
10

Your Rights

Subject to applicable UAE law, you may:

AccessRequest a copy of your personal data
CorrectFix inaccurate information
DeleteRequest deletion, where legally permitted
WithdrawOpt out of marketing communications

Send requests by email. See the contact details below.

11

Changes to This Policy

Hana Boutique may update this Privacy Policy at any time in response to legal, regulatory or operational changes. The updated version will be posted on www.hanafashion.ae with a revised effective date.

Continued use of the website means you accept any changes.

12 · Contact

Questions About Your Data?

For any questions, concerns or data-related requests, get in touch.

Email Us
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