HANA Boutique | Terms & Conditions

Hana Boutique respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from www.hanfashion.ae.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Scope of This Policy

This Privacy Policy applies exclusively to www.hanfashion.ae. It does not apply to third-party websites linked through our site. We encourage users to review the privacy policies of external websites before providing personal data.

Provision of your personal data is voluntary. However, failure to provide required information may prevent us from processing your orders or responding to your requests.

2. Information We Collect

A. Information You Provide Directly

When you register an account, place an order, or contact us, we may collect:

• Full name

• Email address

• Phone number

• Billing address

• Shipping address

• Payment details (processed securely via third-party payment providers)

• Purchase history

• Communications with customer service

This information is necessary to:

• Process and deliver your orders

• Provide customer support

• Verify transactions

• Comply with legal obligations

B. Account Information

When you create an account, you provide your email address and password. This enables secure access to your account and order history.

We maintain records of:

• Past purchases

• Returns and exchanges

• Store credits

This allows us to improve your shopping experience.

C. Automatically Collected Information (Browsing Data)

When you visit our website, certain technical data is automatically collected through internet communication protocols, including:

• IP address

• Browser type

• Operating system

• Date and time of visit

• Pages viewed

• Referring website

This information does not directly identify you and is used for:

• Website functionality

• Security monitoring

• Statistical analysis

• Improving site performance

3. How We Use Your Information

We use your information to:

• Process transactions and deliver orders

• Communicate regarding orders or inquiries

• Prevent fraudulent activity

• Improve website performance and user experience

• Send promotional communications (only if you opt-in)

You may unsubscribe from marketing emails at any time by clicking the “unsubscribe” link or contacting us directly.

4. Information Sharing

We do not sell, rent, or trade your personal data.

We may share your information only with:

• Payment processors

• Shipping and logistics providers

• IT and website service providers

• Legal authorities when required by UAE law

These third parties are authorized to use your data solely to perform services on our behalf.

5. Compliance with UAE Regulations

Hana Boutique complies with applicable UAE laws and regulations.

We do not provide products or services to countries subject to OFAC (Office of Foreign Assets Control) sanctions in accordance with UAE law.

6. Cookies Policy

A cookie is a small text file stored on your device to enhance your browsing experience.

We use cookies to:

• Enable website functionality

• Remember login sessions

• Store shopping cart information

• Save language and region preferences

• Analyze website traffic (e.g., Google Analytics)

Cookies do not store sensitive personal information such as passwords, credit card details, or addresses.

You may disable cookies through your browser settings; however, some website features may not function properly.

7. Analytics and Payment Security

We may use analytics tools (such as Google Analytics) to understand website usage patterns. These tools collect aggregated data for statistical purposes.

All payment transactions are encrypted using Secure Socket Layer (SSL) technology. Payment information is processed through secure, PCI-compliant payment gateways. We do not store full credit card details on our servers.

8. Data Security

We implement appropriate technical and organizational measures to protect personal data against:

• Unauthorized access

• Disclosure

• Alteration

• Loss or destruction

Despite our efforts, no online transmission system is completely secure. Users are encouraged to maintain updated antivirus software and secure internet connections.

9. Data Retention

We retain personal data only for as long as necessary to:

• Fulfill contractual obligations

• Comply with legal requirements

• Resolve disputes

• Enforce agreements

10. Your Rights

Subject to applicable UAE law, you may:

• Request access to your personal data

• Request correction of inaccurate information

• Request deletion of your data (where legally permitted)

• Withdraw consent for marketing communications

Requests may be submitted via email (see Contact section below).

11. Changes to This Privacy Policy

Hana Boutique reserves the right to update or modify this Privacy Policy at any time in response to legal, regulatory, or operational changes.

The updated version will be posted on www.hanfashion.ae. with a revised effective date. Continued use of the website constitutes acceptance of any changes.

12. Contact Information

For any questions, concerns, or data-related requests, please contact: