Customer Care
Hana Boutique is committed to delivering your orders on time and securely. This policy explains processing times, delivery estimates, shipping fees and related conditions.
In business days. Made to measure means abayas customized to your measurements.
| Destination | Standard sizes | Made to measure |
|---|---|---|
| United Arab Emirates | 2business days | 10business days |
| International | 7business days | 15business days |
You'll receive a confirmation email when your order is placed, and another notification once it has been dispatched.
Delivery timelines are estimates and are not guaranteed.
We ship internationally to selected countries.
Hana Boutique is not responsible for delays caused by customs clearance.
Please make sure your shipping details are complete and accurate. Hana Boutique is not liable for:
We always aim to meet our delivery estimates, but delays can happen due to:
Hana Boutique is not responsible for delays beyond our reasonable control.
If your order arrives damaged or appears to be lost:
We'll investigate with the courier and help you find the right solution.
Once your order is dispatched, tracking details (when available) are sent to your registered email address.
If a package is returned to us because of:
In these cases, you may be asked to pay additional shipping fees for the order to be sent again.
In accordance with UAE law, Hana Boutique does not ship to countries subject to OFAC (Office of Foreign Assets Control) sanctions.
Get in touch and include your order number so we can help faster.