HANA Boutique | Shipping Information
HANA Boutique | Shipping Information
Hana Boutique is committed to delivering your orders in a timely and secure manner. This Shipping Policy outlines processing times, delivery estimates, shipping fees, and related conditions.
1. Order Processing
Orders are processed within 1–3 business days (excluding weekends and public holidays).
Orders placed after business hours will be processed on the next working day.
During peak seasons, promotions, or sales, processing times may be extended.
You will receive a confirmation email once your order has been successfully placed and another notification once your order has been dispatched.
2. Delivery Within UAE
Standard delivery time: 1–3 business days after dispatch.
Shipping fees: Calculated at checkout.
Free delivery may be offered on orders above [Insert Amount, e.g., AED 300].
Delivery timelines are estimates and are not guaranteed.
3. International Shipping
We offer international shipping to selected countries.
Delivery time: 5–10 business days, depending on destination.
Shipping fees are calculated at checkout.
Customers are responsible for any customs duties, taxes, or import charges imposed by their country.
Hana Boutique is not responsible for delays caused by customs clearance processes.
4. Shipping Address Accuracy
Customers are responsible for providing complete and accurate shipping information.
Hana Boutique is not liable for:
Delays caused by incorrect address details
Failed deliveries due to unavailable recipients
Additional shipping fees for re-delivery
5. Delivery Delays
While we strive to meet estimated delivery times, delays may occur due to:
Courier service issues
Public holidays
Weather conditions
Customs processing
Force majeure events
Hana Boutique shall not be held responsible for delays beyond our reasonable control.
6. Lost or Damaged Packages
If your order arrives damaged or appears lost:
Notify us within 48 hours of delivery confirmation.
Provide your order number and relevant photos (if damaged).
We will investigate the matter with the courier and provide appropriate assistance.
7. Order Tracking
Tracking details (if available) will be sent to your registered email once your order has been dispatched.
8. Failed Delivery & Return to Sender
If a package is returned to us due to:
Incorrect address
Repeated failed delivery attempts
Refusal to accept delivery
The customer may be required to pay additional shipping fees for re-dispatch.
9. OFAC Compliance
Hana Boutique does not ship to countries subject to OFAC (Office of Foreign Assets Control) sanctions in accordance with UAE law.
10. Contact
For shipping inquiries, please contact: