HANA Boutique | Returns & Exchanges

Return Eligibility

We accept returns within 7 days from the date of delivery, subject to the following conditions:

• The item is unused, unworn and unwashed.
• All original tags and packaging are intact.
• The item is in its original condition.
• Proof of purchase (order number or receipt) is provided.

Hana Boutique reserves the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items are not eligible for return or refund:

• Customized or altered abayas
• Made-to-order items
• Sale or clearance items marked as final sale
• Items damaged through misuse, improper care or negligence

Exchanges

Exchanges are accepted within 7 days of delivery, subject to stock availability.

• If the requested size or design is unavailable, you may choose store credit instead.
• Any price difference must be paid before the exchanged item is dispatched.

Shipping fees for exchanges may apply.

How to Return or Exchange

1. Contact us within 7 days

   Email Hanafashion@hanafashion.ae or message us on WhatsApp within 7 days of receiving your order.

2. Share your details

   Your order number, the reason for the return, and photos if the item is damaged or incorrect.

3. Wait for our confirmation

   We'll send you return instructions. Please don't send the item before you receive them.

Returns sent without authorization may not be accepted.

Refunds

• Refunds are processed only after the returned item has been inspected and approved.
• Approved refunds are issued to the original payment method.
• Processing takes 7–14 business days, depending on your payment provider.

Original shipping charges are non-refundable unless the return is due to our error.

International Orders

• Customers are responsible for return shipping fees.
• Customs duties and taxes are non-refundable.

Final Decision

Hana Boutique reserves the right to make the final decision on returns, exchanges and refunds in accordance with this policy and UAE regulations.