HANA Boutique | Return and exchange 

At Hana Boutique, we strive to ensure your complete satisfaction. Please review our Return and Exchange Policy carefully before making a purchase.

1. Return Eligibility

We accept returns within 7 days from the date of delivery, subject to the following conditions:

• The item must be unused, unworn, and unwashed.

• All original tags and packaging must be intact.

• The item must be in its original condition.

• Proof of purchase (order number or receipt) must be provided.

Hana Boutique reserves the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Customized or altered abayas

• Made-to-order items

• Sale or clearance items (if marked as final sale)

• Items damaged due to misuse, improper care, or negligence

3. Exchanges

Exchanges are accepted within 7 days of delivery, subject to stock availability.

• If the requested size or design is unavailable, you may opt for store credit.

• Price differences (if any) must be paid before dispatch of the exchanged item.

Shipping fees for exchanges may apply.

4. Return Process

To initiate a return or exchange:

1. Contact us at Hanafashion@hanafashion.ae or via WhatsApp [Insert Number] within 7 days of receiving your order.

2. Provide:

   • Order number

   • Reason for return

   • Photos (if item is damaged or incorrect)

3. Wait for confirmation and return instructions before sending the item.

Unauthorized returns may not be accepted.

5. Refunds

• Refunds are processed only after inspection and approval of the returned item.

• Approved refunds will be issued to the original payment method.

• Processing time: 7–14 business days, depending on the payment provider.

Original shipping charges are non-refundable unless the return is due to our error.

6. Damaged or Incorrect Items

If you receive a defective or incorrect item:

• Notify us within 48 hours of delivery.

• Provide clear photos as evidence.

If confirmed, Hana Boutique will cover the return shipping cost and arrange a replacement or full refund.

7. International Orders

For international orders:

• Customers are responsible for return shipping fees.

• Customs duties and taxes are non-refundable.

8. Final Decision

Hana Boutique reserves the right to make the final decision regarding returns, exchanges, and refunds in accordance with this policy and UAE regulations.